How It Works
Our live chat support allows you to extend live chat answering services to your customers and prospective customers, while simultaneously guaranteeing a low cost 24x7. Outbound services include appointment setting, lead generation database building, market research, subscription renewals and membership campaigns, event registration, inside sales programs, and customer satisfaction surveys.
RedTech is open to work in any type of scenario that our customer can demand, working in conjunction to achieve any type of challenge whether it is technical, operational and from a human resource perspective, we would technically go out of our way to assure our clients success. Our outbound call
Back Office Servicing & Customer Care
RedTech provides its clients with an excellent back office and customer care service. Every agent / associate works towards providing an unforgettable professional experience to the client's customers to provide first class resolution.
The extent of services varies from simple queries like account details, maintenance, services bought, product information etc. to complex escalations and infrastructure to handle inbound sales calls which can then involve the agent in providing cross-selling and up-selling services. This in turn helps generate significant growth for our clients.
The main goal of customer care is
- Customer retention.
- Research escalated cases and their solution.
- Resolve complaints and queries.
- Order management.
- Warranty support.
- Billing queries.
- Product information support.
- Loyalty programs.
Our 24x7-customer care service works to take care of the various queries through different channels which include voice mail, e-mail, live chat etc.
At RedTech, we realize that customer support and back-office processing services are common in the insurance industry. We optimize all kinds of customer care interaction related to revenue generation through reduced cost per contact while maintaining or exceeding current quality levels